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Propelling itself into an era of e-Governance, the Gujarat Urja Vikas Nigam Limited (GUVNL) is fast implementing the IT solutions software, the e-Urja project. This software will not only increase GUVNL’s operational efficiency, but also improve its customer service.
An integrated solution and aims to share a centralized database with all users, The e-Urja project is expected to make the organisation’s functioning more transparent, organised, integrated and efficient.
Human resources, payrolls, e-procurement, accounting, budget, and other departments will be served by the same database through a single entry point. The software will also help the GUVNL in reducing errors and save time and labour.
Rajesh Shah, the Deputy General Manager (IT), GUVNL, said, “The 23 modules in the e-Urja project are at different stages of implementation. All the relevant modules have been taken up by the subsidiary companies of GUVNL and by February 2010 all the services will be online.”
Shah said though the cost-benefit analysis of the project is yet to be carried out, this project will definitely help in diverting time and resources to innovation, problem solving and direct service to the customer.
One of the major benefits of e-Urja project being envisaged is improvement in consumer grievances mechanism. Since every complaint will be uploaded at the time of filing and will be centrally monitored, the authorities will be able to check delays in rectification, said officials. [Via]