Governance2.Org

Majority of passport applicants in India still prefer to seek agents’ help in processing application forms, despite an online access to passport offices, according to a study conducted by the Indian Institute of Management, Ahmedabad (IIM-A).
The impact study, a part of the National eGovernance Program (NeGP), DIT, found that around 23% of the online users and 28% of the offline users mentioned agents as the best source of information, with only 17% of the respondents having used the online services for registration of applications, fixing appointments with regional passport offices (RPOs), submission of application forms or checking the status of their applications.
There has been a 75% rise in total number of passport applications in five years, from 2.6 million in 2000 to 4.5 million in 2006 according to the report. [Via]
No doubt as people get used to the online process, they are going to take to adopting it in a big way. I know I would.