Times of India: Vijaya S Mulay, a retired municipal nurse, filed a query under the Right to Information (RTI) Act which sought to track the movement (or non-movement) of papers pertaining to her retirement dues. The papers had been pending with the administrative department of the Brihanmumbai Municipal Corporation for more than a year.
The RTI response revealed the names of the officials who ’sat’ on the file for months together. The format also gave a detailed reply which showed where the papers got stuck and for how many days. Following her RTI query, the civic authorities were forced to take action against the errant officials and penalise two BMC employees for the delay.
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